Service & Support

CUSTOMER FOCUSED SERVICE & SUPPORT

Rig Repair, Service, & Maintenance

GLOBAL REACH WITH LOCAL SERVICE CAPABILITIES

Being in the business since the 1970’s means we have the experience to provide our customers with effective assistance and support on all matters from preventive maintenance to rapid problem solving. The combination of customer focus, high quality, innovation, and dedication that Bay Shore Systems provides ensures the best customer service for you every time. We have the manpower, the hardware and the software; however, our services go far beyond this. We support our customers with cost-efficient solutions to handle whatever your customer needs.

beyond customer service
  • Real Time and Remote Service
  • Field Service
  • Parts and Technical Support
  • Maintenance

real-time and remote service

Bay Shore Systems, Inc. provides instant support regardless of the age of your machine. When you call or contact BSS, you will get in-touch with a human who is geared up to help. They provide attention to detail whether through the one-on-one, in-person, contact of a Field Service Technician or the maintenance support of a Product Support & Sales Rep. Bay Shore wants you drilling– they will have you running on all cylinders, keeping the maintenance up to date and the repairs right the 1st time. 

Field service

From the foothills of the Andes Mountains in Santiago, Chile to the Artic Circle, Bay Shore Systems has gone (and will go) wherever is necessary to keep you drilling. If you need support in the middle of a field in the Australian Outback, or a busy city alley in Chicago, they’ve been there, and they will bring their expertise and experience again. Bay Shore Systems provides: initial start-up training, in-person maintenance support, case-by-case in-person technical assistance, and 24-7 remote support. 

PARTS AND TECHNICAL SUPPORT

Bay Shore Systems, Inc. prides itself on providing top-notch technical support. Call us, and reach a human who not only cares about your problem, but someone who is an expert in the history and needs of your drill rig, and will get you the solution to get you back to work in no time. 

MAINTENANCE

Bay Shore Systems’ Product Support & Sales Representatives (PSSRs) visit when things are running smoothly. They don’t wait for there to be a problem to help you come up with a battle plan that keeps you drilling when it counts. What items could you use in your toolbox? They will guide you to the best possible answer for your rig and your typical jobsite. Call Bay Shore Systems today to schedule an appointment with your PSSR to keep you up-and-running: no problem necessary. 

featured rigs

excavator LŌDRIL series

truck LŌDRIL series

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